Política de privacidad
SMART VOLUME FLOW operates this website, store, and related services, including all information, content, features, products, digital access, memberships, community features, live sessions, educational materials, and tools made available through our site (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase, subscribe to, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Contact information
- Name
- Email address
- Phone number
- Billing address
Account and membership information
- Account login details
- Subscription status
- Membership access details
- Preferences and settings
Order and transaction information
- Products or memberships purchased
- Billing and payment information
- Subscription renewal details
- Purchase history
Communications
- Messages you send to us
- Support inquiries
- Feedback, survey responses, and other communications
Technical and usage information
- IP address
- Device type
- Browser type
- Network information
- Pages viewed
- Time spent on the site
- Actions taken on the site
- Referral sources
2. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, join a membership, subscribe, fill out a form, contact us, or create an account
- Automatically through cookies, pixels, analytics tools, and similar technologies when you use our website
- From service providers who help us operate the store, process payments, manage subscriptions, host content, and support analytics or communications
- From third-party platforms you use to interact with us, where applicable
3. How We Use Your Personal Information
We may use your personal information to:
- Provide access to memberships, digital content, community features, live sessions, and educational materials
- Process purchases, recurring subscriptions, and renewals
- Create and manage your account
- Send transactional emails, confirmations, reminders, and service-related messages
- Provide customer support
- Improve our website, Services, and user experience
- Analyze how visitors and members use our Services
- Communicate updates, offers, announcements, or educational content, where permitted
- Prevent fraud, misuse, abuse, or unauthorized access
- Comply with legal obligations and enforce our policies
4. Subscription and Billing Information
If you purchase a recurring plan, we may collect and process information necessary to manage your subscription, including:
- Billing frequency
- Renewal dates
- Payment status
- Subscription changes, cancellations, or failed payments
Recurring payments are processed through third-party payment processors and service providers. We do not store full payment card details on our own servers unless specifically handled by an authorized payment provider integrated with the platform.
5. Community, Educational Access, and Live Sessions
As part of our Services, members may receive access to:
- Educational resources
- Live sessions
- Community spaces
- Member support
- Tool-based experiences inside external platforms such as TradingView
Your participation in these Services may involve the collection of usage data, account access details, and communications needed to provide and improve the member experience.
6. How We Share Personal Information
We may disclose your personal information to third parties in the following situations:
Service providers
We share information with trusted third parties who help us operate our business, such as:
- Shopify
- Payment processors
- Subscription management providers
- Email and communication platforms
- Analytics providers
- Hosting and technical support services
Legal compliance
We may disclose information if required by law, legal process, or government request, or if necessary to protect our rights, users, or business.
Business transfers
If our business is sold, merged, reorganized, or otherwise transferred, personal information may be included as part of that transaction.
We do not sell your personal information for money.
7. Shopify and Platform Providers
Our store is powered by Shopify, which may collect and process personal information as part of providing the ecommerce platform, payment processing, checkout, hosting, analytics, and related services.
If you use our Services, some of your information may also be processed by third-party providers that support subscription billing, communication tools, analytics, and embedded services.
You can learn more about Shopify’s privacy practices through Shopify’s own privacy materials.
8. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze site performance
- Measure marketing effectiveness
- Support retargeting or advertising, where applicable
You can usually manage cookies through your browser settings. Please note that disabling some cookies may affect how the site functions.
9. Third-Party Links and Platforms
Our Services may contain links to third-party websites, platforms, or tools, including charting or communication platforms. We are not responsible for the privacy, security, or practices of those third parties. You should review their policies separately before providing information.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the Services
- Maintain membership access and account records
- Process transactions and subscriptions
- Comply with legal, tax, and accounting obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. Security
We take reasonable measures to protect personal information, but no system is completely secure. We cannot guarantee absolute security of your information, and you provide information at your own risk.
We recommend that you protect your login credentials and do not share your access information with others.
12. Children’s Privacy
Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so we can review and remove it where appropriate.
13. Your Rights
Depending on where you live, you may have rights related to your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your data
- Opt out of certain marketing communications
- Object to certain uses of your data, where allowed by law
These rights are subject to applicable law and may not apply in every case.
To make a privacy-related request, contact us using the details below.
14. Marketing Communications
We may send you emails or other communications related to your account, purchases, membership, support, and updates.
Where allowed, we may also send promotional communications. You can opt out of promotional emails at any time by using the unsubscribe link included in those emails.
Even if you opt out of promotional messages, we may still send service-related communications such as billing notices, account messages, or access information.
15. International Transfers
Your personal information may be processed or stored in countries other than the one where you live. By using our Services, you understand that your information may be transferred to and processed in other jurisdictions, subject to applicable legal protections where required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will update the “Last updated” date at the top of this page.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a request regarding your personal information, you can contact us at:
Email: crmacademyus@gmail.com